91 Club Customer Support - how we help players
91 Club Customer Support is a Customer Happiness team that solves technical and financial issues, monitors transaction security and advises newcomers around the clock. Each operator sees the history of requests in a single system, so you won't have to explain the problem repeatedly: just specify the ticket number or login address, and the specialist will continue the dialog from the place where it was interrupted.
To avoid wasting your time waiting, we divide requests by priority. Withdrawals, replenishment errors and verification questions are processed first; recommendations on game strategy and general advice are moved to the “consultations” block and answered when critical tasks are closed. This allows to keep a balance between promptness and depth of response.
How to Reach Us - e-mail, chat and phone
You can contact us in any convenient way. The fastest way is the app's built-in chat: a message icon opens a dialog window right on the game screen, and push notifications let you know when the operator will respond. If your question requires attachments or screenshots, send an email to [email protected] - attachments up to 20 MB are accepted without compression and will not lose quality.
For urgent cases there is an Indian hotline number (tariff is the same as for a local call). The call is automatically allocated to a free agent; average wait time — less than a minute during daylight hours. Regardless of the channel, you will receive a call ID, by which you can track the status in your personal account.
Fast Solutions - check FAQ before writing
Up to 30% of requests are solved by the “Frequently Asked Questions” section, which contains instructions on verification, deposit and withdrawal, as well as tips on responsible gaming. We regularly post recurring cases there, supplementing them with screenshots and short videos. Access the FAQ via the main menu tab: the chance of finding a ready-made solution is high and response time is instantaneous.
Using the knowledge base helps 91 Club support itself: operators save resources on complex tasks, and users get a response without waiting in a queue. If problems persist, there's a “Didn't help” button in the same window — it will immediately generate a request, attaching a link to the article so the agent can see that you've already tried it.
Support Availability - when we are online
The team works 24/7 without weekends: Russian- and Hindi-speaking operators are on duty during the day, and the English-speaking shift is on duty at night. The peak load is in the evening hours at IST, so at this time the average chat response can increase up to 5 minutes, while in the morning it varies between 60 and 90 seconds.
When contacted by e-mail, we guarantee a first response within 12 hours at the latest, but 80% of the time the e-mail arrives within four. The phone is available from 08:00 to 22:00 IST, the rest of the time we have an answering machine with an offer to leave a callback number. This is how we stay in touch even during the busiest festival period.